It started with a tweet… #artcups

20140501.1 LC artcupEver since a random tweet led to CubeSocial’s first breakthrough, I have encouraged start-ups and professionals to embrace the serendipity of social media.

What do I mean by this? Having just translated the Russian headline “Работник лондонского Starbucks стал знаменитостью благодаря рисункам на стаканчиках” into English (London Starbucks employee becomes a celebrity thanks to cup drawings), let me explain by reference to Gabriel Nkweti Lafitte’s amazing #artcups

A couple of weeks ago, a friend that I’ve been encouraging to tweet more often let me know that that she was back on the case:image

… then shared her first photo on Twitter:image

A couple of tweets later, I was being introduced to the artist:image

When I clicked through to Gabriel’s Twitter account, I couldn’t see a bio:image

… but did notice this older tweet on his timeline, which led to a conversation about how social media could help: image

As we chatted I learned that Gabriel had “been doing this for years. Can’t help myself. I NEED to draw or write” and that his intricate cups could “take around 12 to 40 hours”…
I HAD to let others know:image   image

Seconds later, I received a number of replies in rapid succession, including:imageimageimage

Richard kept that promise Smile 

Over the next couple of days, Richard widened the conversation to include Simon Redfern, Director of Communications at Starbucks (some tweets, mostly offline).

Less than two weeks after those first tweets, Gabriel’s first piece of press:image

… which trended above Banksy on the day (and is currently at 3.4k shares):20140508 Metro

Gabriel’s #artcups have since caught the attention of BuzzFeed, the Ellen Degeneres Show, Epicurious, GizmoDiva, Starbucks Newsroom… the list just keeps on growing…

Of course, none of this would be possible without Gabriel’s talent – but it’s nonetheless amazing to think that all this coverage can be traced back to a single tweet!

#joiningthedots: you can tweet with Gabriel @_nkweti and via #artcup and #artcups. To see more of Gabriel’s work take a peek at his Facebook page 
… and I’ve just received a tweet about his new website going live today Smile

Now go, and embrace the serendipity of social media for yourself!

Update

In the last few days, #artcups have appeared on the Huffington Post, in Canada, Malaysia, Peru, MexicoFrench, Italian, Spanish, Dutch… but still no news about Gabriel’s work appearing on ceramics. If you would like see ceramic #artcups, please add your support below. If we can get all your comments in one place, hopefully powers that be will recognise and respond to the demand soon!image

How social media helps you do more with less

Are you a small business thinking about using social media? Are you apprehensive about how and where to start?

Vodafone Your Better Business asked me what advice I would give to small businesses wanting to use social media for customer services, and summarised my answers into this two minute video:

When I refer to “query at three”, I’m referring to the fact that customers may now get in touch at three in the morning, because social media provides an option for them to get in touch at their convenience. This does not mean that customers expect you to respond at 3am, just as they wouldn’t have called you at that time in the days before social media… shame that my comments about customers not expecting small businesses to be online 24/7 didn’t make it through the editing process!

The video was filmed and originally shared last year, but I recently learned that it was getting another airing when a friend posted the link onto my Facebook page, and Natasha Davies joined the conversation via Comments to explain why… how appropriate that I should be notified via social media Smile

For the full report from The Perspective series, see Customer Service Beyond Today